MEMBERSHIP AGREEMENT TERMS & CONDITIONS

This agreement affects your legal rights. If you do not understand this agreement, please obtain legal advice before agreeing to it. 

Soak Operations Pty Limited (“Soak Bathhouse”, “we”, “our” and “us”)

Soak Operations Pty Ltd ACN 639 029 011 and ABN 95 639 029 011 of Shop 20, 2532 – 2540 Gold Coast Highway, Mermaid Beach QLD trading as Soak Bathhouse.

MEMBER (“you”)

MEMBERSHIP PACKAGE

MEMBERSHIP AGREEMENT & TERM

1. This agreement is an ongoing agreement and commences on the above Start Date and will continue after the Minimum Term until this Membership Agreement is terminated in accordance with this agreement.
2. If you wish to have your Membership Agreement expire at the end of the Minimum Term, you must provide at least 4 weeks written notice to terminate prior to the end of the Minimum Term. 
3. You acknowledge that the Health Acknowledgement & Waiver entered into by you forms part of this Membership Agreement and applies to your ongoing use of any facilities or services provided by Soak Bathhouse.  If your personal details or health information have changed since you completed the Health Acknowledgement & Waiver, please advise us of the changes.  

THIS AGREEMENT IS SUBJECT TO A 48 HOUR COOLING OFF PERIOD

1. If you entered into this Membership Agreement prior to our facility opening, you may cancel this Membership Agreement during the 48 hour period immediately after the opening date of our facility. This cooling off period will begin at 9am on the opening date of our facility and expire 48 hours later.
2. If you entered into this Membership Agreement after the opening date of our facility, you may cancel this Membership Agreement during the 48 hour period immediately after you purchase this membership. This cooling off period will begin on the date you purchase this membership and expire at close of business on the day on which at least 48 hours have elapsed. 
3. If you cancel your Membership Agreement within the cooling off period by giving us notice in writing we will provide you with a refund of the amount you have paid, less the cost of any services you used prior to cancelling the agreement (including any used Soak Credit). 

PAYMENT TERMS

1. The Total Min. Price stated above is payable in instalments, which are payable weekly in advance commencing on the Start Date. 
2. If you are paying by credit card or card on file:
   1. You direct and authorise us to debit from your credit card or card on file, the above payment at the above frequency. 
   2. If there are insufficient clear funds in your account to meet a payment, you may be charged a fee and/or interest by your financial institution and we are not obliged to provide you the services until the outstanding payments have been made in full.
3. We reserve the right to refer outstanding payments under this agreement to a debt collection agency.  You authorise us to add to any outstanding debt the fee of $50 and an amount equivalent to 25% of the full outstanding balance (being our expenses reasonably incurred in collecting the debt) upon initial referral to a debt collection agency.
4. Your Weekly Price is valid for 12 months from the commencement of your Membership Agreement. We then have the ability to increase your Weekly Price, by providing written notice to you. If you do not wish to accept the new Weekly Price you may give notice of your termination from the date of the scheduled change to your Weekly Price.

MEMBERSHIP CANCELLATION

1. Any time after the Minimum Term, you can cancel your Membership Agreement with no charge by providing us with 4 weeks written notice of your cancellation. 
2. If you cancel your Membership Agreement after the cooling off period but within the Minimum Term, by giving us notice in writing, you are required to pay an administration charge of the lesser of $75 and 10% of the Total Minimum Price payable under the Membership Agreement (subject to any maximum charge prescribed by law) and the standard fee for any services you have used under the Membership Agreement but not yet paid for.
3. We reserve the right to vary this agreement or the Health Acknowledgement & Waiver by giving you notice in writing. You may cancel your Membership Agreement without paying an administration charge if the changes adversely affect you and you give us notice in writing setting out why the changes adversely affect you. 
4. You may cancel your Membership Agreement without paying an administration charge if we breach our obligations under this agreement and we do not fix the breach after a reasonable amount of time after you have given us notice in writing of the breach.  
5. We may terminate this agreement and cancel your Membership Agreement if you do not abide by this agreement and our facility rules as reasonably varied from time to time.  If this occurs, you are required to pay an administration charge of the lesser of $75 and 10% of the Total Minimum Price payable under the Membership Agreement (subject to any maximum charge prescribed by law) and the standard fee for any services you have used under the Membership Agreement but not yet paid for. 
6. If this agreement ends in accordance with paragraph 11, 12 or 14 above, any Sign Up Bonus Credits offered to you pursuant to this agreement are void. 
7. This agreement and/or any rights or credits granted to you under this Membership Agreement may not be transferred or assigned to a third party, except with our prior written approval or in accordance with clauses 17-22 below. 

SERVICES CREDITS

1. Your Membership Package includes a specified number of Soak Credits per 4 week period. Your initial Soak Credits are valid for the 4 week period from the Start Date, and will expire at the end of that 4 week period. Your next Soak Credits will be granted on the day after the 4 week anniversary of the Start Date, and will expire at the end of that 4 week period. This pattern will repeat until your Membership Agreement is terminated. Unused Soak Credits do not carry over to the following 4 week period and are non refundable.
2. If your Membership Package includes any Sign Up Bonus Credits, these Sign Up Bonus Credits are valid for the 4 week period from the Start Date, and will expire at the end of that 4 week period. Unused Sign Up Bonus Credits do not carry over to the following 4 week period and are non refundable. Sign Up Bonus Credits are one-off credits granted upon commencement of your Membership Agreement and are not granted each month as an ongoing inclusion of your Membership Package.
3. On Basic Membership Packages, Soak Credits are non transferable.
4. On Silver Membership Packages, Soak Credits are transferable to up to 1 other person nominated on your membership account. Changes to a nominated person will incur a $20 administration fee.
5. On Gold Membership Packages, Soak Credits are transferable to up to 3 other people nominated on your membership account. Changes to a nominated person will incur a $20 administration fee.
6. On Platinum Membership Packages, Soak Credits are transferable to up to 4 other people nominated on your membership account. Changes to a nominated person will incur a $20 administration fee.
7. Sign Up Bonus Credits are non transferrable. 

BOOKING CANCELLATIONS & LATE ARRIVALS

1. You must provide at least 12 hours’ notice of booking cancellation. Failure to provide the required notice will result in the session being forfeited without the right to a refund. 
2. If you are more than 15 minutes late to a booking, Soak Bathhouse reserves the right to cancel your booking or deduct the corresponding amount of time from your booking without any refund to you. 

MISCELLANEOUS 

1. The laws of the Commonwealth of Australia and the laws of the State/Territory in which our facility is located govern this agreement. 
2. Any provision of this agreement or the Health Acknowledgement & Waiver which is held to be unenforceable is where possible, severed to the extent necessary to make this agreement or the Health Acknowledgement & Waiver enforceable.
3. We may assign or transfer the benefit of this agreement to a third party by giving you notice in writing.  

DECLARATION: 

1. By ticking the box and completing your membership purchase, you are acknowledging that you have read this agreement, fully understand it and agree to abide by the terms of this agreement and the Health Acknowledgement & Waiver.
2. You confirm that you are 18 years or over. 

SOAK CLUB PRIORITY MEMBERSHIP AGREEMENT TERMS & CONDITIONS

This agreement affects your legal rights. If you do not understand this agreement, please obtain legal advice before agreeing to it.

Soak Operations Pty Limited (“Soak Bathhouse”, “we”, “our” and “us”)

Soak Operations Pty Ltd ACN 639 029 011 and ABN 95 639 029 011 of Shop 20, 2532 – 2540 Gold Coast Highway, Mermaid Beach QLD trading as Soak Bathhouse.

MEMBER (“you”)

MEMBERSHIP PACKAGE

MEMBERSHIP AGREEMENT & TERM

1. This agreement is an ongoing agreement and commences on the above Start Date and will renew annually for 12 month terms (Renewal Term) after the Minimum Term until you give at least 72 hours written notice to terminate prior to the end of the Minimum Term or any Renewal Term.
2. You acknowledge that the Conditions of Entry – Waiver & Risk Acknowledgement located at https://soakbathhouse.com.au/terms-and-conditions/ forms part of this Membership Agreement and applies to your ongoing use of any facilities or services provided by Soak Bathhouse. If your personal details or health information change during your Membership Term, please advise us of the changes. 

THIS AGREEMENT IS SUBJECT TO A 48 HOUR COOLING OFF PERIOD

3. If you entered into this Membership Agreement prior to our facility opening, you may cancel this Membership Agreement during the 48 hour period immediately after the opening date of our facility. This cooling off period will begin at 9am on the opening date of our facility and expire 48 hours later.
4. If you entered into this Membership Agreement after the opening date of our facility, you may cancel this Membership Agreement during the 48 hour period immediately after you sign this agreement. This cooling off period will begin on the date you sign this agreement and expire at close of business on the day on which at least 48 hours have elapsed.
5. If you cancel your Membership Agreement within the cooling off period by giving us notice in writing we will provide you with a refund of the amount you have paid, less the cost of any services you used prior to cancelling the agreement.

PAYMENT TERMS

6. The Annual Price stated above is payable in one upfront payment on the Start Date. Upon renewal of the Membership Agreement at the end of the Minimum Term and any Renewal Term, you will be charged the Annual Price unless you have given notice of termination in accordance with this Membership Agreement.
7. If you are paying by credit card or card on file:
   1. You direct and authorise us to debit from your credit card or card on file, the above payment at the above frequency.
   2. If there are insufficient clear funds in your account to meet a payment, you may be charged a fee and/or interest by your financial institution and we are not obliged to provide you the services until the outstanding payments have been made in full.
8. We reserve the right to refer outstanding payments under this agreement to a debt collection agency. You authorise us to add to any outstanding debt the fee of $50 and an amount equivalent to 25% of the full outstanding balance (being our expenses reasonably incurred in collecting the debt) upon initial referral to a debt collection agency.

MEMBERSHIP CANCELLATION

9. Any time after the Minimum Term, you can cancel your Membership Agreement with no charge by emailing us with 72 hours written notice of your cancellation to [email protected].
10. We may cancel your Membership Agreement if you do not abide by this agreement and our facility rules as reasonably varied from time to time.

SERVICES CREDITS & DISCOUNT INCLUSIONS

11. Your Membership Package includes a specified number of Service Credits per year. Unused Service Credits do not carry over to the following Renewal Term and are non refundable.
12. Service Credits are non transferable.
13. The redemption of Services Credits and Discount Inclusions are all subject to availability. We recommend booking in advance to ensure you can redeem your Service Credit or Discount Inclusion at your preferred time.
14. Your “50% off Soak & Massage Package” is 50% off the total price of one Soak Session and Massage booked together on the same day. The discount can be used once at any time during the month of your birthday and will be applied by the Reception team upon check in at Soak Bathhouse. The discount cannot be applied to other services and is non transferable.

BOOKING CANCELLATIONS & LATE ARRIVALS

16. You must provide at least 12 hours’ notice of booking Failure to provide the required notice will result in the session being forfeited without the right to a refund.
17. If you are more than 15 minutes late to a booking, Soak Bathhouse reserves the right to cancel your booking or deduct the corresponding amount of time from your booking without any refund to you.

MISCELLANEOUS

18. The laws of the Commonwealth of Australia and the laws of the State/Territory in which our facility is located govern this agreement.
19. Any provision of this agreement or the Conditions of Entry – Waiver & Risk Acknowledgement which is held to be unenforceable is where possible, severed to the extent necessary to make this agreement or the Conditions of Entry – Waiver & Risk Acknowledgement
20. We may assign or transfer the benefit of this agreement to a third party by giving you notice in writing.

DECLARATION:

21. By ticking the box and completing your membership purchase, you are acknowledging that you have read this agreement, fully understand it and agree to abide by the terms of this agreement and the Conditions of Entry – Waiver & Risk Acknowledgement.
22. You confirm that you are 18 years or over.

Conditions of Entry 

(Acknowledgement and Waiver)

1. By entering Soak Bathhouse you agree to the conditions of entry contained below and that Soak has agreed to allow you to enter the Soak Bathhouse and participate in the Recreational Activities on the basis of these acknowledgements and agreements. 
2. You acknowledge and agree that:
   1. you assume all risk of Injury and Illness associated with entering the Soak Bathhouse and participating in Recreational Activities including the risk of Injury or the contraction or aggravation of an Illness that might arise from slipping on wet areas; transitioning up and down steps and between varying levels; emergent in, and movement between, extreme hot and cold temperatures; the malfunctioning of equipment; the actions of other guests attending the Soak Bathhouse; and understand that this list is not a complete or exhaustive list of all possible risks;
   2. some or all of the Recreational Activities may not be suitable during pregnancy and that you are responsible for seeking your own medical advice and medical clearance before participating in any Recreational Activities whilst pregnant;
   3. you represent that you have no pre-existing Injury or Illness (or any condition that would predispose you to Injury or Illness);
   4. you enter Soak Bathhouse and participate in any Recreational Activity provided by Soak Bathhouse, on your own volition and entirely at your own risk;
   5. Soak may (at your cost) take steps to protect your welfare if you suffer any Illness or Injury whilst at the Soak Bathhouse, including administering emergency medical treatment and ambulance transportation, although Soak is under no legal obligation to do so;
   6. any guarantees that would otherwise be implied by law in relation to the supply of services to you by Soak are excluded in relation to any of the matters referred to in section 139A(3) of the Competition and Consumer Act 2010 (ACL). To the extent any guarantee is implied Soak’s liability is limited to supplying the services again.
3. No change or modification of any rights that you may have at law in these conditions of entry are affected in relation to liability for significant personal injury that is caused by Soak’s reckless conduct as defined in the ACL.
4. You:
   1. agree, for yourself and anyone entitled to act on your behalf, to hold harmless, waive and release Soak, its officers, agents, employees, representatives, and successors and any related entity of Soak from any responsibility, liabilities, demands, or claims of any kind arising out of your entry into Soak Bathhouse or participation in any Recreational Activity, including from any liability arising from any Injury or Illness that you suffer; and
   2. must indemnify Soak for any costs or losses suffered or incurred as a result of any action taken in breach of the waiver and release contained in this clause.
5. In these conditions of entry:

1. Illness means any illness or disease, whether physical or mental.

    

2. Injury means both physical and mental injury and including the aggravation, acceleration or recurrence of an injury including sprains, ligament damage, broken bones, muscle or other physical injury, mental illness, drowning, slipping, overheating (including heatstroke and any other medical condition arising from using spas, saunas and steam rooms), cuts and abrasions, cardiovascular stress or failure, loss of or complications to pregnancy, and death.

    

3. Soak or Soak Bathhouse means Soak Operations Pty Ltd ACN 639 029 011 or Soak Holdings Pty Limited ACN 638 936 302 and any subsidiary and each of their respective officers, employees, agents and representatives;

    

4. Recreational Activities means each of the following activities: participating in the Soak Bathhouse bathhouse and wellness centre including use of pools, spas, saunas, steam rooms, cold plunge, LED Facial, massage, consumption of food and beverages, use of amenities and other activities.

By entering Soak Bathhouse, or participating in any Recreational Activities, you acknowledge and agree that:

1. 1. you have read and understood these conditions of entry. 
   2. you are aware that this is a waiver and a release of liability, and you voluntarily agree to its terms;
   3. the terms of these conditions of entry apply whether or not you paid to enter the Soak Bathhouse or whether somebody else has paid for you.

In these terms and conditions, “Soak Bathhouse” means Soak Holdings Pty Ltd ACN 91 638 936 302, Soak Operations Pty Ltd ACN 639 029 011 and all subsidiaries and related entities, trading as Soak Bathhouse, and includes its directors and all employed staff and independent contractors.

GENERAL CONDITIONS OF ENTRY & INCLUSIONS

• • • A Bathhouse session includes use of the following facilities for the time period purchased: communal bathing areas, relaxation areas, wood sauna, steam room. 
    • Private experiences (Massage, LED Facial, Infrared Sauna) must be purchased and booked separately. 
    • The Age Policy shall apply to all minors – see Age Policy for further details. 
    • The operation of some facilities may be affected by adverse weather conditions or maintenance activity. 
    • Guests are not permitted to bring the following onto Soak Bathhouse premises:
      • food or beverages (other than water);
      • alcohol or drugs of any type;
      • glassware or sharp objects; or
      • animals (except guide dogs).
    • Swimwear must be worn at all times.
    • Vehicles are parked at your own risk. Soak Bathhouse will not be responsible for loss of, or damage to any vehicle, accessory or contents in, or on any vehicle.
    • Smoking or vaping is not permitted on the bathhouse premises. 
    • Lockers are available for hire for storage of personal items, however Soak Bathhouse shall not be liable for any loss, damage or theft of personal items in the lockers or on the bathhouse premises. 
    • Soak Bathhouse reserves the right to refuse entry or remove guests from the attraction for offensive behaviour, intimidating behaviour, intoxication, sexual acts, nudity, failure to respect the privacy or other customers, failure to follow safety instructions or failure to comply with these Conditions of Entry.
    • Soak Bathhouse reserves the right to inspect your bags at any time for security purposes.
    • Any photographs, videos or sound recordings taken by you must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited. Image recording devices are not permitted in any change room or bathroom facility.
    • CCTV cameras are used in all areas of the Soak Bathhouse facilities, other than private change rooms and toilets, and you will be filmed for security and safety purposes. Soak Bathhouse reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of Soak Bathhouse. You expressly agree to the use of your image and likeness for these purposes without compensation.
    • You acknowledge that the design and systems of Soak Bathhouse are protected by copyright and other intellectual property rights, and you are not permitted to infringe those rights. 
    • By visiting Soak Bathhouse and providing your contact details, you consent to Soak Bathhouse collecting and using your personal information to send you marketing communications, including updates, offers, promotions, and news about our services and events. We will handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, store, and disclose your information, and how you can access or correct it. You may withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.

SOAK BATHHOUSE CREDIT PACKS – TERMS & CONDITIONS

Soak Operations Pty Limited (“Soak Bathhouse”, “we”, “our” and “us”)

Soak Operations Pty Ltd ACN 639 029 011 and ABN 95 639 029 011 of Shop 20, 2532 – 2540 Gold Coast Highway, Mermaid Beach QLD trading as Soak Bathhouse.

PURCHASER (“you”)

SOAK BATHHOUSE CREDIT PACKS

TERM & RISK ACKNOWLEDGEMENT AND WAIVER

1. All Soak Bathhouse Credit Packs are valid for 12 months from the date of purchase and expire upon the earlier of:
   1. 12 months from the date of purchase; or
   2. All credits being used and the credit balance being zero. 
2. Upon expiry, any unused credits will then expire immediately and are non-refundable and non-transferrable.
3. You acknowledge that the Risk Acknowledgement & Waiver displayed on the Soak Bathhouse website and/or at Soak Bathhouse forms part of these Terms & Conditions and applies to your use of any facilities or services provided by Soak Bathhouse.

PAYMENT TERMS

1. The Total Price stated above is payable in one upfront payment and is non-refundable. 
2. We may terminate your Soak Bathhouse Credit Pack if you do not abide by these Terms & Conditions and our facility rules as reasonably varied from time to time.  If this occurs, any unused Credits shall be forfeited and are non-refundable.
3. These Terms & Conditions and/or any rights or credits granted to you under this agreement may not be transferred or assigned to a third party, except with our prior written approval or in accordance with these Terms & Conditions. 

SOAK CREDITS

1. Your Soak Bathhouse Credit Pack includes a specified number of Soak Credits that are granted on the date of purchase of your Pack. 
2. Your Soak Credits can only be used by you and are non transferable.
3. Your Soak Credits can be used at any Soak Bathhouse location.

MASSAGE DISCOUNTS

1. You are entitled to a Massage Discount off the RRP of any massage service at Soak Bathhouse. 
2. Your Massage Discount is applicable whilst you have an active Credit Pack and will cease upon expiry of the Credit Pack.

BOOKING CANCELLATIONS & LATE ARRIVALS

1. You must provide at least 12 hours’ notice of booking cancellation. Failure to provide the required notice will result in the session or Soak Credit being forfeited without the right to a refund. 
2. If you are more than 15 minutes late to a booking, Soak Bathhouse reserves the right to cancel your booking or deduct the corresponding amount of time from your booking without any refund to you. 

MISCELLANEOUS 

1. The laws of the Commonwealth of Australia and the laws of the State/Territory in which our facility is located govern this agreement. 
2. Any provision of this agreement or the Health Acknowledgement & Waiver which is held to be unenforceable is where possible, severed to the extent necessary to make this agreement or the Health Acknowledgement & Waiver enforceable.
3. We may assign or transfer the benefit of this agreement to a third party by giving you notice in writing.  

DECLARATION: 

1. By ticking the box and completing your Soak Bathhouse Credit Pack purchase, you are acknowledging that you have read this agreement, fully understand it and agree to abide by the terms of this agreement and the Risk Acknowledgement & Waiver.
2. You confirm that you are 18 years or over. 

Annexure A – Conditions of Entry & Risk Acknowledgement & Waiver

1. By entering Soak Bathhouse you agree to the conditions of entry contained below and that Soak has agreed to allow you to enter the Soak Bathhouse and participate in the Recreational Activities on the basis of these acknowledgements and agreements. 
2. You acknowledge and agree that:
3. you assume all risk of Injury and Illness associated with entering the Soak Bathhouse and participating in Recreational Activities including the risk of Injury or the contraction or aggravation of an Illness that might arise from slipping on wet areas; emergent in, and movement between, extreme hot and cold temperatures; the malfunctioning of equipment; the actions of other guests attending the Soak Bathhouse; and understand that this list is not a complete or exhaustive list of all possible risks;

1. some or all of the Recreational Activities may not be suitable during pregnancy and that you are responsible for seeking your own medical advice and medical clearance before participating in any Recreational Activities whilst pregnant;
2. you represent that you have no pre-existing Injury or Illness (or any condition that would predispose you to Injury or Illness);

1. you enter Soak Bathhouse and participate in any Recreational Activity provided by Soak Provider, on your own volition and entirely at your own risk;
2. Soak may (at your cost) take steps to protect your welfare if you suffer any Illness or Injury whilst at the Soak Bathhouse, including administering emergency medical treatment and ambulance transportation, although Soak is under no legal obligation to do so;
3. any guarantees that would otherwise be implied by law in relation to the supply of services to you by Soak are excluded in relation to any of the matters referred to in section 139A(3) of the Competition and Consumer Act 2010 (ACL). To the extent any guarantee is implied Soak’s liability is limited to supplying the services again.

1. No change or modification of any rights that you may have at law in these conditions of entry are affected in relation to liability for significant personal injury that is caused by Soak’s reckless conduct as defined in the ACL.
2. You:

1. agree, for yourself and anyone entitled to act on your behalf, to hold harmless, waive and release Soak, its officers, agents, employees, representatives, and successors and any related entity of Soak from any responsibility, liabilities, demands, or claims of any kind arising out of your entry into Soak Bathhouse or participation in any Recreational Activity, including from any liability arising from any Injury or Illness that you suffer; and
2. must indemnify Soak for any costs or losses suffered or incurred as a result of any action taken in breach of the waiver and release contained in this clause.

1. In these conditions of entry:

Illness means any illness or disease, whether physical or mental.

Injury means both physical and mental injury and including the aggravation, acceleration or recurrence of an injury including sprains, ligament damage, broken bones, muscle or other physical injury, mental illness, drowning, slipping, overheating (including heatstroke and any other medical condition arising from using spas, saunas and steam rooms), cardiovascular stress or failure, loss of or complications to pregnancy, and death.

Soak means Soak Operations Pty Ltd ACN 639 029 011 or Soak Holdings Pty Limited ACN 638 936 302 and each of their respective officers, employees, agents and representatives;

Recreational Activities means each of the following activities: participating in the Soak Bathhouse bathhouse and wellness centre including use of pools, spas, saunas, steam rooms, cold plunge, LED Facial, massage, consumption of food and beverages, use of amenities and other activities.

1. By entering Soak Bathhouse, or participating in any Recreational Activities, you acknowledge and agree that: 
   1. you have read and understood these conditions of entry. 
   2. you are aware that this is a waiver and a release of liability, and you voluntarily agree to its terms;
   3. the terms of these conditions of entry apply whether or not you paid to enter the Soak Bathhouse or whether somebody else has paid for you.

Gift Cards – Purchased

• Redeemable against any Soak session, package or service at any Soak Bathhouse location.

• Gift Card must be presented at Bathhouse Reception when checking in to be applied against the booking price (not redeemable online).

• Valid for 5 years from date of purchase (unless specified otherwise).

• Non-refundable and not exchangeable for cash.

• Gift cards are not replaced if lost or stolen.

Gift Cards – Promotional (not purchased)

• Redeemable against any Soak session, package or service at any Soak Bathhouse location. Not redeemable for a purchased Gift Card.

• Gift Card must be presented at Bathhouse Reception when checking in to be applied against the booking price (not redeemable online).

• One gift card per session, package or service only.

• Valid until the date of expiry listed on the Gift Card.

• Not exchangeable for cash.

• Gift cards are not replaced if lost or stolen.

Soak Bonus Value Gift Card Ts and Cs 

Bonus Gift Card value is applied to select gift card purchases from November 25 2024 – December 31 2024. 

• Bonus value gift cards are redeemable against any Soak session, package, or service at any Soak Bathhouse location
• Cannot be used to purchase another gift card
• Gift cards must be presented at Bathhouse Reception when checking in (not redeemable online)
• Bonus Value is applied per transaction not per gift card purchased 
• Strictly valid for 12-months from the date of issue, as indicated on the card
• Not redeemable in conjunction with any other offer or promotion
• Gift cards are not exchangeable for cash and will not be replaced if lost or stolen

Soak Bathhouse Community Events Terms and Conditions

By purchasing a ticket and attending a Soak Bathhouse community event, you agree to the following terms and conditions:

1. Ticket Purchase:
• Tickets for the event are $20 per person for a one hour event and are non-refundable unless the event is canceled by Soak Bathhouse.
• Tickets are non-transferable without prior approval from Soak Bathhouse.
2. $10 Credit:
• Each ticket purchased includes a Soak Bathhouse $10 credit, which will be applied to your Soak Bathhouse account.
• The credit will be emailed to you within 7-days of the event and will be valid for 30-days from the date it is emailed.
• The credit is non-transferable, non-redeemable for cash, and cannot be used in conjunction with other promotions.
3. Photography and Videography:
• By attending the event, you acknowledge that photography and videography may occur.
• You grant Soak Bathhouse the right to use any images or videos captured during the event for promotional, marketing, and brand purposes without further consent or compensation.
• You grant the event partner the right to use any images or videos captured during the event for promotional, marketing, and brand purposes without further consent or compensation.
4. Privacy:
• While we aim to respect individual privacy, participation in the event implies consent to potentially appear in group or candid shots.
• If you prefer not to be photographed or filmed, please notify event staff upon arrival.
5. Liability:
• Soak Bathhouse is not responsible for any loss, damage, or injury sustained during the event.
• By attending Soak Bathhouse and participating in the event you agree to be bound by Soak Bathhouse’s Conditions of Entry – Waiver & Risk Acknowledgement. A full copy of these terms and conditions can be found here.
6. Event Modifications:
• Soak Bathhouse reserves the right to modify or cancel the event at its discretion. In the case of cancellation, ticket holders will be notified, and refunds will be provided.

By purchasing a ticket and attending, you confirm your understanding of these terms and agree to participate accordingly. 

Soak Bathhouse Social Media Terms and Conditions

By interacting with Soak Bathhouse on social media, you agree to the following terms and conditions:

1. User-Generated Content:
• By tagging @soak.bathhouse or using our branded hashtags (e.g., #SoakBathhouse) on any public social media posts, you grant Soak Bathhouse the perpetual, royalty-free right to use, reproduce, modify, adapt, publish, and share your content across our digital channels, including but not limited to social media platforms, website, email marketing, and advertising materials.
2. Content Attribution:
• Where possible, Soak Bathhouse will credit the original creator by tagging your profile or mentioning your handle when reposting your content.
3. Privacy:
• Only content shared on public profiles is eligible for reposting or sharing by Soak Bathhouse. Content from private profiles will not be used without explicit permission.
4. Prohibited Content:
• Soak Bathhouse reserves the right to decline sharing any content that it deems inappropriate, offensive, or inconsistent with the brand’s values and guidelines.
5. Third-Party Rights:
• By tagging Soak Bathhouse or using branded hashtags, you confirm that the content is your own original creation and does not infringe on any third-party rights, including intellectual property rights or privacy rights.
6. Content Removal:
• If you wish to request the removal of your content from Soak Bathhouse’s platforms, please contact us at [[email protected]]. We will take reasonable steps to remove the content promptly.
7. No Compensation:
• Soak Bathhouse is not obligated to provide financial or other compensation for the use of user-generated content.

By engaging with us on social media, you confirm your understanding of these terms and conditions. 

AGE POLICY

We take the health and safety of minors very seriously, and the following policy applies to their use of Soak Bathhouse facilities:

• Minors under 16 are not able to use the Soak Bathhouse facilities, nor accompany an adult whilst they use the facilities (this includes infants).
• Minors aged 16 and above are able to use Soak Bathhouse if accompanied at all times by a parent or legal guardian.
• Minors aged 16 and above are able to have a Massage or LED Facial with their parent or guardian remaining in Soak Bathhouse at all times.
• Minors are not permitted to purchase or consume any alcoholic beverages.
• A parent or legal guardian must sign a waiver and consent form prior to the minor using Soak Bathhouse facilities and identification confirming the minor’s age may be required before entry is permitted. (16 and over only)

1. Only one promotional code can be applied per booking or transaction.
2. Promotional codes may be used in conjunction with a Soak Bathhouse Gift Card.
3. Certain promotional codes may exclude group bookings or may only apply to one guest in a group booking.
4. Promotional codes are valid only for online bookings made through the official Soak Bathhouse website.
5. Promotional codes may have specific conditions of use, including validity periods and eligible services, which can vary by promotion.
6. Promotional codes are non-transferable, not redeemable for cash, and cannot be resold.
7. Soak Bathhouse reserves the right to amend or withdraw promotional codes at any time without prior notice.

Terms & Conditions

1. The SOAKtober promotion runs from 1 October 2025 to 31 October 2025 (“Promotional Period”).
2. To enter the draw, guests must book and attend a Soak Bathhouse session during the Promotional Period.
3. Each visit to Soak Bathhouse during October counts as one entry into the prize draw. The more visits made, the more entries a guest will receive.
4. Employees of Soak Bathhouse and their immediate families are not eligible to enter.
5. Soak Bathhouse is not responsible for injury, loss, or damages incurred while participating in the promotion or using the prize and the winner acknowledges and agrees to the SOak Bathhouse General Conditions of Entry and the Conditions of Entry – Waiver and Acknowledgement located at https://soakbathhouse.com.au/terms-and-conditions/.
6. Soak Bathhouse reserves the right to amend or withdraw this promotion at any time without prior notice.
7. By entering this competition and providing your contact details, you consent to Soak Bathhouse collecting and using your personal information to send you marketing communications, including updates, offers, promotions, and news about our services and events. We will handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, store, and disclose your information, and how you can access or correct it. You may withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.

Prize Details:

• The prize is six (6) months of free Soaks, valued at $10,000.
• The prize entitles the winner to one (1) standard 90-minute Soak session per day OR one (1) standard 60-minute early bird session at any Soak Bathhouse location for a continuous six (6) month period from the date of issue. The daily soak is for one standard session per day only (no accumulation if unused).
• The prize is valid for the winner only and cannot be shared, gifted, or transferred.
• Sessions are subject to availability and must be booked in advance through the Soak Bathhouse booking system.

1. The prize is non-transferable and cannot be exchanged or redeemed for cash or any other service.
2. Open to Australian residents aged 18 years and over.
3. Any unused sessions within the six (6) month period will be forfeited and cannot be carried over.
4. The winner will be drawn at random and notified via instagram stories within seven (7) business days of the end of the Promotional Period. If the winner cannot be contacted within seven (7) days, Soak Bathhouse reserves the right to redraw the prize.
5. Standard Soak Bathhouse booking policies apply, including cancellation and rescheduling terms.
6. The commencement date of the 6-month free soaks will take place within one week of drawing the winner. It will end 180 days from that day.

1. The Mates Rates promotion is valid for bookings at Soak Bathhouse Mermaid Beach only.
2. Guests can access:
   • $39 weekday soaks (Monday to Thursday)
   • $49 weekend soaks (Friday to Sunday)
     by applying the promo code MATESRATES at the time of booking.
3. Promotion is valid for Early Bird and Soak sessions only.
4. Offer is available for a limited time and subject to availability.
5. This promotion cannot be used in conjunction with any other discount, promotion, offer
6. The promotion is not valid for special events, including but not limited to the Altina Wine Event on Saturday 4 October 2025.
7. Bookings must be made online via the Soak Bathhouse booking system.
8. Standard Soak Bathhouse booking policies apply, including cancellation and rescheduling terms.
9. Soak Bathhouse reserves the right to withdraw or amend this promotion at any time without notice.

1. Eligibility:
   • The competition is open to NSW residents aged 18 years or older.
   • Employees of Soak Bathhouse and their immediate families are not eligible to enter.
2. Prize:
   • The prize consists of a 12-month pass to Soak Bathhouse Bondi Junction, valued at $20,000.
   • The prize is valid for one year from the date of opening of Soak Bondi Junction and is capped at one Soak Session per day valued at $49 per session on weekdays and $59 per session on weekends and one private experience (Infrared Sauna or LED Light Therapy) each fortnight.
   • The prize is capped at one visit per day and is subject to availability (booking in advance is recommended).
   • The prize is non-transferable and cannot be exchanged for cash, used to purchase gift cards, or shared with friends or family.
   • This prize can only be redeemed on a standard Soak Session or Early Bird Session and excludes:
     1. private experiences (such as massage, Infrared Sauna, LED Light Therapy and any other available private experience),
     2. all add ons (such as drinks, snacks, robes, locker and any other available add on); and
     3. Special events.
   • Advanced bookings are required to secure your visit, particularly during peak periods including weekends and public holidays. 
3. Prize Conditions:
   • The prize is not transferable and cannot be sold, exchanged for cash or used to purchase gift cards.
   • The prize is for personal use only and cannot be shared with or used for friends or family.
   • The prize is limited to one named individual, who must present valid identification upon each visit.
   • Prize cannot be extended beyond its one-year validity period. Unused sessions do not carry over to the next day, week, or year.
   • The prize can only be redeemed at Soak Bathhouse Bondi Junction.
4. Entry Requirements:
   • Entries must be submitted via the official competition channel at soakbathhouse.com.au 
   • Soak Bathhouse reserves the right to disqualify any entrant who submits an incomplete or false entry, or engages in any conduct that Soak Bathhouse reasonably considers to be improper, misleading, or fraudulent
   • Only one entry per person is permitted.
   • Entrants must be 18 years or above. 
   • Entries must have a NSW residential address. 
5. Winner Selection:
   • The winner will be chosen at random and notified within 7 business days of the competition’s closing date.
   • If the winner cannot be contacted or does not claim the prize within 14 days, a new winner will be selected.
   • The winner’s name will be published on the soak bathhouse website and social media channels.
6. General:
   • Competition is open October 20 2025-official opening date (tbc).
   • Soak Bathhouse reserves the right to modify, suspend, or cancel the competition if unforeseen circumstances arise.
   • By entering the competition, participants agree to these terms and conditions.
   • By entering the competition, participants agree to their name being published on Soak Bathhouse’s website and social media if they win. If the winner does not wish to have their name published, they must notify Soak Bathhouse in writing before claiming the prize
7. Privacy:
   • Personal information collected during the competition will be used for the purpose of administering the competition and for marketing purposes, including promotional communications from Soak Bathhouse.
   • By entering the competition, participants consent to their personal information being used for these purposes.
   • Entrants acknowledge that their data may be processed using third-party marketing platforms in accordance with Soak Bathhouse’s Privacy Policy
   • Participants can opt out of marketing communications at any time by following the unsubscribe instructions provided in the communications.
   • All personal information will be handled in accordance with Soak Bathhouse’s privacy policy.
8. Liability:
   • Soak Bathhouse will not be liable for any loss, damage, or injury sustained as a result of accepting or using the prize, except where required by law.
   • By entering this competition the participant agrees to be bound by Soak Bathhouse’s Conditions of Entry – Waiver & Risk Acknowledgement found in full at https://soakbathhouse.com.au/terms-and-conditions/ and displayed at Soak Bathhouse Alexandria.The participant agrees to these terms & conditions each time they redeem the prize and enter Soak Bathhouse. 

By entering this competition, participants acknowledge and accept these terms and conditions.

1. Promotion Period:
   This offer is valid from 28 November to 30 December 2025 (inclusive).
2. Offer Details:
   During the promotion period, customers will receive an additional bonus value gift card when purchasing Soak Bathhouse gift cards at the following tiers:
   • Purchase $50, receive $10 bonus
   • Purchase $100, receive $25 bonus
   • Purchase $200, receive $60 bonus
   • Purchase $300, receive $105 bonus
3. Gift Card Validity:
   • Standard purchased gift cards are valid for 5 years from the date of issue.
   • Bonus Value Gift Cards are valid for 12 months from the date of issue.
4. Redemption:
   • Gift cards and bonus value cards can be used for Soak Bathhouse services and products at all Soak Bathhouse locations.
   • Bonus value is issued as a separate digital gift card.
   • Gift cards (including bonus value cards) cannot be used to purchase additional gift cards.
5. Non-Transferable & Non-Refundable:
   • Gift cards and bonus value cards are non-refundable and cannot be redeemed for cash.
   • Lost or stolen cards will not be replaced.
6. Usage Conditions:
   • Standard gift cards and bonus value cards may be used together in a single transaction.
   • Bookings made with a gift card are subject to availability.
   • Standard booking terms, conditions of entry, liability waiver and cancellation policies apply.
7. General:
   • This offer is available only during the promotional period November 28-December 30 2025 only and cannot be applied to gift cards purchased outside these dates.
   • Soak Bathhouse reserves the right to modify or withdraw the promotion at any time.
8. Privacy & Consent:
   • By purchasing a gift card, you consent to Soak Bathhouse collecting and using your personal information to send you marketing communications, including updates, offers, promotions, and news about our services and events. We will handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, store, and disclose your information, and how you can access or correct it. You may withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.
9. Bonus Value
   Bonus value is applied once per transaction only. Multiple gift cards purchased in the same transaction will not receive additional bonus value. Separate Gift Card transactions can be made to receive bonus value on additional gift cards.