Privacy Policy

Last Updated: May 2026

General

At Soak Bathhouse, we are committed to protecting your privacy and handling your personal information in a safe, transparent and responsible way.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

By using our website, mobile applications, facilities, services or products, you consent to the collection and handling of your personal information as described in this Privacy Policy.

In this Privacy Policy:

“Soak Bathhouse”, “we”, “our” or “us” means Soak Holdings Pty Ltd trading as Soak Bathhouse and its related entities.
“Personal Information” has the meaning given under the Privacy Act 1988 (Cth).

Depending on your interaction with us, we may collect the following types of personal information:

Identity and Contact Information
Full name
Date of birth
Email address
Phone number
Residential address
Emergency contact details

Transaction and Booking Information

Booking history
Membership details
Purchase history
Gift card information
Payment information (processed securely through third-party providers)

Health and Wellness Information

Where reasonably necessary to safely provide our services, we may collect limited health or wellness-related information, including:

Medical conditions or injuries
Pregnancy disclosures
Contraindications relevant to treatments or thermal experiences
Accessibility requirements
Incident or accident reports
This information is considered sensitive information under Australian privacy law and is handled with additional care.
Technical and Usage Information
When you use our website, app or digital platforms, we may collect:
IP address
Browser type
Device information
Website activity
Cookies and tracking data
App usage information

Security Information

For safety and security purposes, CCTV may operate at our premises and may record footage in public areas of our facilities.